Case study
Black Cell 504
Trust before the first message, in a trade where nobody trusts anyone.
- Year
- 2026
- Sector
- Local repair service
- Location
- L'Hospitalet de Llobregat
- My role
- Design · Development · Local conversion
- Custom design
- Lightbox gallery
- WhatsApp integration
- Map with consent
01The problem
Phone repair is a trade where customers arrive afraid: of being overcharged, of a part being swapped, of never seeing the device again. The site didn't have to sell — it had to remove fear.
02The strategy
Make visible what is normally hidden. The repair process in four transparent steps, the workshop from the inside, and Google reviews embedded in the site rather than buried behind a link.
03Art direction
Real photography of the workshop, down to the bench detail. No stock images of hands holding phones: the argument is that the workshop exists and can be seen.
04Design
Six catalogued services with a starting price, and a WhatsApp button in every section: in this trade the enquiry arrives by message, not by form.
05Development
Google reviews embedded, a map, and a structure built for local searches like “phone repair L'Hospitalet”.
06The result
A 4.5 out of 5 rating with 44 reviews, on the home page instead of hidden. It is the strongest argument the business has, and now it works from the first second.
Got a project in mind?
Tell me what you need and I'll tell you straight whether it fits, what it would cost and how long it would take. If it doesn't fit, I'll say that too.